These Terms and Conditions (“Terms”) apply to all cleaning services provided by Red Sea Cleaning Services (“we”, “us”, “our”) to you, the customer (“you”), in Regina, Saskatchewan and the surrounding area. By requesting a quote, booking a service or allowing us to clean your property, you agree to these Terms. Your quote or booking confirmation may include additional details; if it differs from these Terms, the quote or confirmation applies.
1. Quotes and Pricing
- Quotes are free and are based on the information you give us, such as the type of cleaning, property size and condition, and any extra tasks you request.
- If the property is larger, in a different condition, or needs different tasks than described, we will tell you before continuing. We may adjust the price or scope only with your agreement.
- Prices and the length of time a quote remains valid are stated in your quote. Applicable taxes are added where required.
- Promotions and discounts apply only as described in the offer and cannot be combined unless stated.
2. Bookings
- A booking request made through our website, by phone or by email is not confirmed until we confirm the date, time and scope with you.
- We will do our best to arrive within the agreed time window. Traffic, weather or earlier jobs can occasionally cause delays; if we expect to be late, we will let you know.
- For recurring cleaning, your schedule continues until either of us changes or cancels it.
3. Changes and Cancellations
- Please give us at least 48 hours’ notice if you need to cancel or reschedule an appointment.
- If you cancel with less notice, or if we cannot get into the property at the scheduled time, a late cancellation fee may apply. Any such fee will be stated in your quote or booking confirmation.
- We may need to reschedule because of severe weather, illness, unsafe conditions or other events outside our control. If this happens, we will contact you as early as possible to arrange a new time and you will not be charged for the cancelled visit.
4. Access, Preparation and Safety
- You agree to give us safe access to the property at the scheduled time, including keys, codes or building access where needed. Keys and access codes are used only to provide your service and are returned or deleted when no longer needed.
- Please secure or put away cash, jewellery, important documents, fragile items and items of high or sentimental value before your appointment.
- Please let us know in advance about pets, alarm systems, parking arrangements and any areas or items that should not be cleaned.
- The property must have working electricity, running water and adequate lighting. For commercial sites, please tell us about any site safety rules we need to follow.
- For everyone’s safety, pets should be kept secured during the clean where possible.
5. Scope of Services
- We clean the areas and complete the tasks agreed in your quote or booking confirmation. Tasks that are not included can be added by agreement and may change the price.
- Whether we bring cleaning supplies and equipment, or use yours, is confirmed with your booking.
- For safety reasons, we do not: move heavy furniture or appliances; work at heights that need more than a small step stool; clean up biohazards, bodily fluids, pest infestations, mould remediation or hazardous materials; or clean exterior windows above ground level — unless specifically agreed in writing.
- Some stains, marks and wear are permanent and may not be removable. We will let you know if we think something cannot be fully cleaned.
6. Payment
- Payment is due when the service is completed, unless your quote or booking confirmation states otherwise.
- Accepted payment methods are listed in your quote or booking confirmation.
- For recurring or commercial services, invoices are payable by the date shown on the invoice.
- If a payment is late, we may pause future appointments until the balance is paid.
7. If You Are Not Satisfied
Your satisfaction matters to us. If something in the agreed scope was missed, please contact us within 24 hours of your clean, with photos if possible. We will review your concern and, where we agree a task was missed, arrange a time to take care of it. We cannot review concerns about areas that have been used or changed after the clean, or about tasks that were not part of the agreed scope.
8. Damage and Liability
- We take care when cleaning your property. If you believe something was damaged or lost during our service, please tell us within 48 hours of the clean, with photos, so we can look into it.
- We are not responsible for damage caused by items that were already broken, loose or poorly installed; normal wear and tear; or following your specific instructions.
- To the extent permitted by law, our total liability for any claim relating to a service is limited to the amount you paid for that service. Nothing in these Terms limits any rights you have under Saskatchewan or Canadian law that cannot be limited.
9. Our Team
We are responsible for the conduct of our cleaners while they work at your property. If you have any concern about a member of our team, please contact us directly.
10. Privacy
We handle your personal information as described in our Privacy Policy.
11. Changes to These Terms
We may update these Terms from time to time. The version on this page at the time of your booking applies to that booking. The date at the top of this page shows when the Terms were last updated.
12. Governing Law
These Terms are governed by the laws of the Province of Saskatchewan and the federal laws of Canada that apply there.
13. Contact Us
If you have questions about these Terms, please contact us:
Red Sea Cleaning Services
Regina, SK, Canada
Email: angosomamhaa@gmail.com
Phone: +1 (639) 997-3693
Or use our contact form.